About Us

Team Information

Airi.chat is founded and led by a lean, experienced team passionate about AI and customer experience. Key members:

• Aisulu Kalshabekova (Co-Founder & CEO) Founder obsessed with customer success. She found the problem while working at a large bank in Kazakhstan, where 50+ analysts handled one flow for classifying and ticketing customer complaints.
  LinkedIn
• Samat Kalshabekov (Co-Founder & CTO) Founder with a strong UX/DX obsession.
  LinkedIn
• Both are trying to win the Product-Market-Fit game. We are not there yet, but we are getting closer.

Our Product(s)

Airi.chat is a B2B SaaS platform designed to reduce churn by 10x. We unify fragmented customer communication channels into a single, intelligent dashboard. Our AI-powered system automatically classifies incoming queries, extracts actionable insights, prioritizes issues, and generates automated responses or recommendations.

Problems we solve:

• Overwhelmed support teams juggling multiple tools and channels, leading to slow response times and missed opportunities.
• Lack of visibility into customer pain points, resulting in high churn rates and untapped upsell potential.
• Manual analysis of support data that wastes time and fails to reveal patterns for product improvements or marketing.
• Mid-sized to enterprise-level companies in e-commerce, SaaS, fintech, and consumer services.
• Support managers, CX leaders, and growth teams who handle high-volume interactions and want to reduce churn by 20-30% while uncovering revenue opportunities from support data.

By turning reactive support into proactive growth, Airi.chat helps businesses save costs, boost customer satisfaction (CSAT), and drive retention through data-driven decisions.

Our Other Product

SlopCollector

If you want to understand why your app is slow because of wrong indexing in a cloud DBMS like Supabase, you might find this tool useful.